Help desk
Call, email, or message. Problems are fixed remotely when they can be and on site when they can't.
IT Support
The Gold Bird IT Plan.
Everything a small business needs from an IT department — help desk, computers, accounts, security, and backups — for one monthly price per user.
Quick answer
What does the Gold Bird IT Plan include?
The Gold Bird IT Plan covers help desk support, computer updates and antivirus, Microsoft 365 or Google Workspace administration, cybersecurity, backups, network and Wi-Fi management, and setup for new hires. Remote is $110 per user per month; On-site, with visits included across Palm Beach County, is $150. 5-user minimum, month-to-month.
What's included
One plan for the technology your business runs on.
Computers, kept current
Updates, managed antivirus, and monitoring on every computer, so problems surface before they stop work.
Email and accounts
Microsoft 365 or Google Workspace run properly: mailboxes, shared drives, permissions, and licenses.
Cybersecurity
Email protection, two-step sign-in, and a password manager for every account. Included, not added on.
Backup and recovery
Files and email copied off-site and tested, so a dead laptop is a restore, not a rebuild.
Network and Wi-Fi
Routers, firewalls, and Wi-Fi configured and watched. Internet provider problems handled for you.
New hires and departures
A new person has a working computer and accounts on day one. A departing one loses access the same day.
Vendor coordination
Printer company, software vendor, internet provider — we make the call and stay on it until it's fixed.
Two levels
Remote or On-site.
Both levels include everything above. The difference is who comes to the office.
Remote
Help desk, security, and backups, handled remotely.
$110 per user / month
5-user minimum ($550/month)
On-site visits billed at $125/hour
On-site
Everything in Remote, plus on-site visits included.
$150 per user / month
5-user minimum ($750/month)
On-site visits included across Palm Beach County
On-site across Palm Beach County. Broward and Miami-Dade on request. Remote support anywhere.
Plainly
What the plan doesn't cover.
- Microsoft 365 or Google Workspace licenses — billed by Microsoft or Google, in your name.
- Hardware purchases — supplied at cost when you want us to source them.
- In-wall cabling and hardwired cameras — done by a licensed low-voltage contractor you contract with directly.
- Projects like an office move or a new server — quoted separately, in writing, before work starts.
Talk to the person who does the work.
Book a 30-minute call or send a message. You get a direct answer about what you need — and what you don't.