Remote
Help desk, security, and backups, handled remotely.
$110 per user / month
5-user minimum ($550/month) · Onboarding: one month of the plan, minimum $1,000
Pricing
What IT costs, before the first call.
Two levels of the Gold Bird IT Plan, two add-ons, and a few fixed-price projects. Month-to-month. No free trial and no lock-in.
Quick answer
How much does IT support cost at Gold Bird Group?
The Gold Bird IT Plan is $110 per user per month Remote, or $150 On-site with visits included across Palm Beach County. There is a 5-user minimum. Onboarding is one month of your plan (minimum $1,000), paid up front. Month-to-month, 30 days' notice to cancel.
The plan
Gold Bird IT Plan
On-site
Everything in Remote, plus on-site visits included.
$150 per user / month
5-user minimum ($750/month) · Onboarding: one month of the plan, minimum $1,000
| What's included | Remote | On-site |
|---|---|---|
| Help desk by phone, email, and remote session | ||
| Computer updates, managed antivirus, monitoring | ||
| Microsoft 365 or Google Workspace administration | ||
| Email protection, two-step sign-in, password manager | ||
| Backup and recovery of files and email | ||
| Network and Wi-Fi management | ||
| New hires and departures | ||
| Vendor coordination | ||
| On-site visits, Palm Beach County | $125/hour | |
| Same-day on site for urgent problems reported by noon | ||
| New computers set up on site | $125/hour | |
| Quarterly review in person |
On-site across Palm Beach County. Broward and Miami-Dade on request, $95 trip fee per visit.
Add-ons
For plan clients.
Team AI
+$25 per user / month · setup from $1,500
Claude set up for your team on your own account: shared projects with your documents, connections to email and files, usage rules, training, and one new project or skill each month.
Warehouse Floor
from $300 per site / month
Shared floor devices that don't belong to one person: scanners, label printers, floor computers, and warehouse Wi-Fi. Up to 15 devices; larger floors quoted.
Projects
Without a plan, or beyond it.
Scope is written down and agreed before work starts.
AI setup (no IT plan)
from $1,500
Claude Team set up on your account for up to 10 users ($2,500 for 11–25), with training. Monthly care from $300.
Single automation
from $1,500
One workflow built into the tools you already use. Optional care plan $150–300/month.
Hourly, no plan
$150 / hour
Remote or on-site. One-hour minimum on site.
Terms
The same rules for everyone.
- Month-to-month. Cancel with 30 days' notice.
- Onboarding paid before work starts. Signed agreement before access.
- You own every account, license, and file. If you leave, you keep everything.
- Microsoft 365 or Google Workspace licenses and hardware are billed separately, at cost or directly to you.
An example
A 10-person office.
Ten people on the On-site plan: $1,500 a month, $18,000 a year — help desk, security, backups, and on-site visits included. Less than the salary of one full-time IT hire, without the gap when that person is out.
On-site across Palm Beach County. Broward and Miami-Dade on request. Remote support anywhere.
FAQ
Pricing questions.
Why do you publish prices when most IT companies don't?
Because a small business should know what IT costs before the first call. If the number doesn't work for you, you've lost nothing.
What counts as a user?
A person with a computer or an email account. Shared floor devices — scanners, label printers, floor computers — go on the Warehouse Floor add-on.
Why is there a 5-user minimum?
Below five users the work of keeping an office secure doesn't shrink with the headcount. Smaller offices are welcome at the minimum: $550 a month Remote, $750 On-site.
What does onboarding cover, and why is it paid up front?
An inventory of every computer and account, closing what's exposed, and setting up backups and security. It's real work done in the first weeks, so it's paid before it starts — the same rule for every client.
Is there a free trial?
No. The plan is month-to-month with 30 days' notice, so you are never locked in. The 30-minute call before you sign costs nothing.
Can we switch between Remote and On-site?
Yes, from the next month.
See if the numbers work for you.
A 30-minute call: what you run, what it would cost, and whether you need us at all.